hello FAQ — Your Questions Answered

Yes, on hello you can set daily, weekly, or monthly deposit limits for yourself. Once a limit is active, you cannot deposit more than that amount within the specified period. You can enable this limit from your account settings or by contacting the support team directly. It is one of the most effective ways to play in a controlled manner within your budget.

A cooling-off period is a set break during which you can temporarily step away from betting or casino games on hello — usually from 24 hours up to several weeks. To take a break, contact hello's 24/7 live chat or email support. While the cooling-off period is active, you will not be able to log in to your account.

Self-exclusion is a feature that allows you to close your account for a long period or permanently. If someone feels that gambling is having a negative effect on their life, they can choose this option by informing hello's support team. After self-exclusion, the account is not reactivated before the set period ends. This is an important protection measure.

Some common signs are: repeatedly chasing losses, neglecting family or work to gamble, gambling in secret or borrowing money, and feeling restless when not playing. If these signs feel familiar, take a break and contact hello support. You should also reach out to your local mental health services for professional help.

To participate in any gaming activity on hello, including casino and betting, you must be at least 21 years old. You will need to submit age verification documents during account verification. Accounts for those under 21 are not approved, and providing accurate information at registration is mandatory.

If you or someone you know has a gambling problem, contact hello's 24/7 live chat or email support first — we will help with support and self-exclusion. It is also important to seek help from Bangladesh's government mental health services or your family. For more information on responsible gaming, read the responsible gaming page.

hello has four VIP tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.5%), Gold (up to 0.8%), and Platinum (up to 1.0%). Each tier pays cashback at a fixed rate on that week's net losses. For example, a Gold member with ৳20,000 in net losses in a week receives ৳20,000 × 0.8% = ৳160.

You can move up to higher VIP tiers by playing regularly and staying active on hello. hello automatically determines your tier based on your gaming activity and overall participation. The more active and consistent you are, the faster you can reach a higher tier. You will receive a notification when your tier changes.

In addition to weekly cashback, hello VIP members enjoy priority support, access to special promotions, and personalised offers. Members at higher tiers may also get early access to new games or events. You can see the full list of benefits on the hello VIP page.

Weekly cashback is calculated on your net losses for that week, meaning total losses minus total winnings. Your VIP tier's cashback percentage is then applied to that amount. For example, a Gold tier member with ৳20,000 in net losses for the week receives ৳20,000 × 0.8% = ৳160 in cashback. This is the maximum cashback for that tier.

Your VIP tier on hello depends on your ongoing activity. If you are inactive for a long time or your gaming activity drops significantly, your tier may be reviewed. Playing regularly and staying active is the best way to keep the tier you have earned. hello generally notifies you before a tier change.

Platinum is the highest tier in the hello VIP program and offers up to 1.0% weekly cashback. It gives the most benefit to members who play regularly and at a larger scale. Combined with priority service and exclusive offers alongside the cashback, Platinum members enjoy the most comprehensive benefits hello offers.

On Android, open hello in Chrome, tap the menu icon, and select "Add to Home screen". On iPhone, open hello in Safari, tap the share icon, and select "Add to Home Screen". After that, hello can be opened directly from your home screen just like an app.

Both the hello Android APK and iOS versions are available and must be obtained through official channels. For detailed information on downloading the app, visit the hello APK page or contact 24/7 support directly — they will guide you through the correct process.

If your connection drops, hello's server saves the game state. In most cases, when you log back in you can continue from where you left off. Any round in progress in live casino or slots is completed and the result is reflected in your account. If there is an issue, inform the support team with a screenshot.

hello works on any modern smartphone, tablet, or computer. It runs smoothly on Android and iOS devices as well as Windows and Mac computers. For the best performance, use the latest version of Chrome, Firefox, or Safari and clear your cache occasionally.

First, check that your password is correct. If you have forgotten it, use the "Forgot password?" option on the hello login page. Clear your browser's cache and cookies and try again. If the problem persists, try a different browser or device, and if that still does not work, contact 24/7 live chat.

Log in to hello, go to the deposit section, and select bKash. Complete the bKash payment to the designated number and submit the transaction ID. The minimum deposit amount is ৳200. The funds are usually added to your account within a few minutes. If there is an issue, provide the transaction details in live chat.

hello currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, and other major banks). The minimum deposit amount for each method is ৳200. All methods are secure and funds are added directly to your account balance.

Yes, the minimum deposit amount with Nagad is also ৳200, the same as all other methods. To pay via Nagad, go to the deposit page on hello, select Nagad, make the payment to the designated number, and enter the reference or transaction ID. The process is just as simple and quick as bKash.

First, confirm in your bKash, Nagad, or bank app that the transaction was successful. If it was, note the transaction ID and time and report them to hello's 24/7 live chat. Balances usually update within a few minutes, though there may be a slight delay during busy periods. The support team will resolve it quickly.

To access hello's slots section, you need to deposit a minimum of ৳200 by any method — this is the same for all methods. Once deposited, you can go straight into the slot games. Slots from various providers including PG Soft, Pragmatic Play, and JILI are available on hello.

Withdrawal requests on hello are usually processed within 1 hour. The minimum withdrawal amount is ৳500. You can withdraw via bKash, Nagad, Rocket, Upay, or bank transfer. Your account verification must be complete before you can withdraw.