Your Data Protection and Privacy Policy

This privacy policy applies to all members and visitors of the hello platform. By using the hellovip.cam website, you agree to the terms of this policy.

hello is an online gaming and betting platform operated for Bangladeshi users. We place the highest priority on protecting the personal information of our users. Every process described in this policy is designed to safeguard user interests.

hello's Terms and Conditions should be read alongside this privacy policy, as both documents complement each other and together form the complete legal framework.

This policy is provided in both English and Bengali. In the event of any language discrepancy, the Bengali version will be considered final.

The following types of information may be collected when you create an account and use services on the hello platform:

2.1 Personal Identification Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address and postal code

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay number (for transaction purposes)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Session duration and login records
• List of pages visited on the platform

2.4 Gaming Activity Information

• Betting history and amounts
• Win and loss records
• Bonus claim history
• List of preferred games

hello collects and processes information only for specific, legitimate purposes. The main purposes for which we use data are:

3.1 Account Management and Security

Personal information is used to create accounts for new members, verify identity, and ensure account security. This information is essential for preventing unauthorised access and fraud.

3.2 Financial Transaction Processing

Financial information is required for deposits and withdrawals. Information related to transactions via bKash, Nagad, Rocket, Upay, and bank transfers through hello is processed securely.

3.3 Customer Support

Account information is used to provide accurate assistance through 24/7 live chat and email support. Many issues can be resolved in hello's FAQ section, but the support team assists directly with more complex matters.

3.4 Promotional Communications

With your consent, hello may notify you by email or message about new bonus offers, promotions, and platform updates. You may unsubscribe from such communications at any time.

3.5 Legal and Regulatory Compliance

Retaining certain information is mandatory in order to comply with applicable laws and regulations. Specific records are kept for anti-money laundering and identity verification purposes.

hello has put industry-standard technical measures in place to protect your information. The following steps ensure the security of your data:

• All data transmissions are secured through SSL encryption
• Financial information is always stored in encrypted form
• Server access is restricted to authorised staff only
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring systems remain active to detect suspicious activity

Data for active accounts is retained for as long as the account remains open. After an account is closed, certain information may be kept for a defined period as required by legal obligations, after which it is securely deleted.

hello never sells your personal information to any third party for commercial purposes. However, sharing information may be necessary in certain cases to operate the service:

5.1 Payment Service Providers

The necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking institutions to complete transactions. These third parties are governed by their own privacy policies.

5.2 Technology Partners

Game provider studios such as Pragmatic Play, PG Soft, JILI, Evolution, and others may receive limited technical information. This information is used solely to ensure gaming services function properly.

5.3 Legal Authorities

hello may be required to provide information to relevant authorities in response to court orders, legal investigations, or other legal obligations.

5.4 Third-Party Restrictions

When hello enters into agreements with any third party, data protection conditions are included. Our partners are not permitted to use your information for their own purposes.

hello uses cookies and similar technologies to keep the website running properly and to improve the user experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and keeping the website's core functionality active. Without them, the platform will not work correctly.

6.2 Functional Cookies

Functional cookies are used to remember your language preference, display settings, and recent activity. They provide a more personalised experience on your next visit.

6.3 Analytical Cookies

Analytical data is collected to understand which pages are visited most, which features are popular, and how long users spend on the site. This information is completely anonymous.

6.4 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies will prevent you from using some features of the platform.

Every hello member has the following rights over their own information:

• Right to Access: You have the right to view all information stored in your account and to request a copy.
• Right to Correction: If any of your information is incorrect, you may request that it be corrected.
• Right to Deletion: In certain circumstances, particularly after closing your account, you may request that your information be deleted.
• Right to Object to Processing: You may request at any time that marketing or promotional messages be stopped.
• Right to Portability: You may request that your information be exported in a machine-readable format.

To exercise these rights, contact us through hello's support channels. We make every effort to process requests as quickly as possible while meeting our legal obligations.

All gaming and betting services on hello are intended solely for individuals aged 21 and above. We take strict measures against minors creating accounts.

Age is verified at the time of registration, and confirmation of age through a national ID card or other government-issued document is mandatory during the identity verification process. We never knowingly collect or process information from anyone under the age of 21.

To learn more about responsible gaming, read our Responsible Gaming Guidelines, which provide detailed information on age verification and self-regulation.

hello reserves the right to change this privacy policy in response to service improvements, adoption of new technology, or changes in law. Members will be notified of any significant changes by email or through a notice on the platform.

A revised policy takes effect from the date it is published. Continued use of the platform after any changes will be taken as your acceptance of the new policy. We therefore recommend checking this page regularly.

If you would like a copy of a previous version, please contact our support team. We will try to provide earlier versions upon reasonable request.