For Ages 21 and Above

Responsible Gaming at hello

Gaming should be a source of enjoyment — not financial pressure or mental distress. At hello, we want every member to play with awareness, safely, and within their own limits.

21+ All activities on this site are for those aged 21 and above only

Our Approach

hello believes that betting and casino games are enjoyable only when played entirely by choice and in a controlled manner. Before joining our platform, every member must confirm they are at least 21 years old. Minors have no way to open an account here, and if any account is found to belong to a minor, it is closed immediately.

Our Terms and Conditions clearly state that if a member continues to play while facing financial difficulties or uses another person's funds to play, hello reserves the right to review that account. Gaming should never be used as a source of income — it is entertainment, and hello wants it to remain within that boundary.

You can also find answers to your questions about responsible gaming in our FAQ section, or contact our 24/7 support team directly.

Self-Limit Tools

At hello, every member has effective ways to manage their own gaming habits. Using these tools is entirely a personal choice and can be activated at any time through support.

Deposit Control

Deposit Limit

Set a fixed limit on daily, weekly, or monthly deposits. Once the limit is reached, no further deposits can be made for that period. Reducing the limit takes effect immediately, but increasing it is subject to a waiting period.

Temporary Break

Cooling-Off Break

Temporarily close your account for anywhere between 24 hours and 30 days. During this time, logging in or making deposits is not possible. Once the break ends, the account is reactivated automatically.

Long-Term Exclusion

Self-Exclusion

Exclude yourself from the platform for 6 months, 1 year, or permanently. Once activated, it cannot be withdrawn before the period ends. hello respects this decision and maintains it for the full duration.

Bet Control

Bet Limit

Set a maximum amount for a single bet so that no large loss occurs on any one bet. This limit applies across all categories — slots, sports, and live casino.

Loss Control

Loss Limit

Decide in advance the maximum amount you can lose within a set period. Once the limit is reached, no further bets can be placed for that period. This is a simple way to protect against financial loss.

Session Control

Session Timer

Set a time limit on how long you can play in one sitting. Once the set time has passed, hello will automatically send a notification and end the session if needed.

To activate any of these tools, contact hello's 24/7 live chat support — our team assists in both Bengali and English.

Warning Signs

It can be difficult to recognise early on when a gaming habit is becoming a problem. It is important to be aware if the following signs appear.

Chasing Losses

Placing bets repeatedly to recover lost money and betting larger amounts after each loss — this is a clear sign of problematic gaming.

Neglecting Daily Responsibilities

Spending time that should go to family, work, or studies on gaming, and failing to keep commitments — this points to a concerning situation.

Hiding Gaming Activity

Concealing the amount played or losses from family or friends, and being dishonest about it — this is an early sign of dependency.

Emotional Instability

Feeling excessive anxiety, irritability, or low mood when unable to play or after losing, and using gaming as a way to relieve stress.

Borrowing to Play

Taking loans, drawing on savings, or borrowing money from others to fund gaming — this is a sign of serious financial and psychological difficulty.

Unable to Stop Playing

Being unable to stay away from gaming even after deciding to stop, and failing repeatedly — this indicates a need for professional help.

Where to Find Support

Getting out of problematic gaming habits can be hard to do alone. hello's support and the people close to you are here for you.

hello Live Chat Support

Reach hello's 24/7 live chat at any time of day or night. Our support team speaks Bengali and can help activate self-limit tools.

Email Support

If you prefer not to speak directly, you can write by email. hello's support team responds to emails in both Bengali and English and handles matters with sensitivity.

Family and Trusted People

Share your difficulties with a family member or a trusted friend. Awareness is often the first step toward change, and support from someone close can sometimes be more effective than professional help.

Professional Advice and Counselling

Gaming addiction is a recognised mental health issue and it can be treated. Mental health professionals in Bangladesh provide counselling services for this kind of difficulty. Help is available at the psychiatry departments of government hospitals and at private mental health clinics.

hello's support team can give you general guidance on finding a counsellor. Our About Us page has more information about hello's core principles and our commitment to players.

hello's Commitment

hello is not just a betting and gaming platform — we are responsible for the long-term wellbeing of our members. That is why we maintain transparency at every step, from age verification through to self-exclusion.

Our support team is trained — they understand when a member needs help and provide that help without judgement. Every member's personal information at hello is fully protected — our Privacy Policy covers this in detail.

We believe that gaming responsibly is itself a skill. Setting limits is not a sign of weakness — it is the smart thing to do.

Responsible Gaming Guidelines

Only play with money whose loss will not affect your daily life
Decide the maximum you are willing to lose before you play, and stick to that limit
Never place bets when under stress or after drinking alcohol
Take regular breaks — playing continuously for several hours is not a good idea
Do not increase your bets in the hope of recovering lost money
Keep a record of your gaming — know how much you are losing each month
Always give time for family and relationships higher priority than gaming

Responsible Gaming FAQ

The minimum age to open an account at hello is 21. Providing a date of birth during registration is mandatory, and age must be confirmed with a government-issued ID during the account verification step. If any account is found to belong to a minor, it is closed immediately and the process to return the deposited funds begins.

Self-exclusion cannot be cancelled before the set period ends. This is intentionally designed so that no one can withdraw it on a momentary impulse. Once the period ends, a new request must be submitted, and our support team is available to talk if needed at that time.

Yes, reducing a deposit limit or setting a new one takes effect immediately. However, increasing a limit has a set waiting period, so that no one can make excess deposits on a temporary decision.

Start by speaking with them calmly and sharing your concern. Stay by their side without judging or criticising them. If the situation seems serious, suggest they seek help from a professional counsellor. You can also contact hello's support team — they can advise on how to handle this kind of situation.

hello sends notifications during long sessions, but setting a session time limit is each member's own decision. If you wish, you can set a specific session time limit through support, after which you will be logged out automatically.

Any balance in your account at the time self-exclusion is activated will be returned to your registered payment method. Contact our 24/7 live chat support to learn more about this process.